The FindPhoto Customer Service is made by email using address info@findphoto.it.

Here are some answers to common questions

How do I create my account?
Using the link "register" and providing all requested information. Once registered the staff of Find Photo carries out a review of the adequacy of the information and decide or not to activate the account required. The activation is notified by a confirmation email to the address given during registration.

How do I download the pictures?
After you register and be logged in, choose the image, or images, by clicking on "purchase" you form your cart. At the end, logging into your cart and clicking the "confirm" the page is accessed for the payment that is done with bank transfer or by credit card securely. After payment you access the page to download the images chosen. Each operation is registered from the server and you can then, if you have problems downloading, getting a copy of the files acquired at different times.

How does the billing?
When the purchase procedure is completed the system automatically generates an invoice using the data entered during registration. The invoice is sent by e-mail address.

Can I use the images freely?
The FindPhoto proposals images are almost always free of rights. This does not mean that the use of images is completely free. Images must be used depending on the license, that may limit uses. It 'always good to read the license document for a full understanding of how and when they use the downloaded images. If the images are rights managed the limitations are more restrictive and depend on the type of publication, the file size and spread.

The purchased images have exclusives use?
Normally the Find Photo images are proposed without exclusives use, but you can request exclusive use, not retroactive and limited in time, of the images chosen. In this case, you must compile a request form by email directly to Find Photo administration office, that will, once the specific contract is signed, eliminate the choosed images from the Online portal for the exclusive time requested.

What format are supplied images?
Find Photo gives uncompressed jpeg images. If you need to obtain TIFF images you must make your request via email to info@findphoto.it.

Where can I find the license agreement?
The license agreement is available by sending an email to info@findphoto.it only after you have registered to the portal. Is also attached to the email order confirmation.

The FindPhoto service providers is made by email using the address info@findphoto.it.

Here are some answers to common questions:

I am not a professional photographer, I can work with FindPhoto?
FindPhoto do not will require the professional qualify to work.

The images loaded are always published?
no, the images uploaded are verified for quality, consistency of subject and content before being published. FindPhoto staff is the only authorized to decide for the publication or not of an image.

How do I create my account?
the account is created by clicking on "register" link and then provide all the requested informations. Once registered the FindPhoto staff carries out a review of the adequacy of the information and decide or not to activate the account required. When the activation is occurred it is notified by a confirmation email to the address given during registration.

I can know the particulars of images licensing ?
Yes, following free registration to the portal, the required licensing are emailed with the cooperation agreement and the economic extremes . The signature of both documents active your account and the opportunity to contribute to the portal.

How can I check my sales?
all transactions are tracked on FindPhoto from the server and are automatically documented by email with connection to the sale operation

When I receive payments for my photos sale?
the payment is monthly.At end of the month with the documented sales the system compute the invoice total amount and send it by email. When FindPhoto receives the invoice we proceed to payement by bank transfer.

The images loaded on the portal will become the property of FindPhoto?
No, the images remains the property of the photographer and he can may decide to delete them at any time and also halt the sale. It can not however make any kind of revenge over the images already sold.

I saw one of my image used in an offensive way. What should I do?
The improper use of the images with offensive mode or that achieved outside the licensed rights, must be reported promptly to FindPhoto that make verification about who and how he used the images reported. Subsequent actions are managed by FindPhoto to solving problems related to the complaint received.